Shipping Policy

Anitacollinsmusic.com currently only delivers within Australia.
 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
 

Shipping charges for your order will be calculated and displayed at checkout.
 

Returns Policy

We are happy to offer you a return for change of mind on all products, provided you return it to us within 14 days of delivery in Australia and 45 days overseas.

Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for a full refund subject to the following conditions:

  • Proof of purchase is provided with the returned product;

  • The product is unused, undamaged and in its original condition.

CONSUMER GUARANTEES

Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it). 

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. 

Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.

Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed, in accordance with the process detailed below.

RETURN BY POST:
  • Customers are responsible for all return postage costs for change of mind returns.

    • Return Postage to: ATTN: Dr Anita Collins

    • PO BOX 4716 Kingston, ACT 2604

  • When returning a faulty or damaged product, Dr Anita Collins may arrange return postage on your behalf or refund you postage costs upon presentation of receipt/s. This is subject to inspection by our team prior to sending goods back to us.

  • Please ensure your return parcel is securely packaged and both sender's address and Dr Anita Collin's address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.

  • Please allow 10 business days from the day your parcel is delivered to Dr Anita Collin's HQ for your return to be processed and your account to be credited. Once your return has been processed you will be notified via the email address provided with your original online order. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.

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